A statement from The Standard Hotel in New York confirmed it was investigating how footage from its elevator was released.
“We are shocked and disappointed that there was a breach of our security system and confidentiality we count on providing our guests,” it said.
Beyonce’s management has declined to comment on the story so far.
The video was released by TMZ. It says that the footage is of Jay-Z, Beyonce and her sister Solange Knowles and claims there is a physical argument going on in an elevator.
It’s thought the incident happened after the three had attended the Met Gala Ball last week in New York.
The hotel added: “We are investigating with the utmost urgency the circumstances surrounding the situation and, as is our customary practice, will discipline the individuals involved to our fullest capacity.”
The Standard, High Line, is an 18-story boutique hotel located in Manhattan’s Meatpacking District.
The chain also has hotels in Los Angeles and Miami Beach, Florida.
Solange Knowles, 27, is Beyonce’s younger sister and is a singer-songwriter in her own right.
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