Samsung Halts Galaxy Note 7 Production
Samsung has reportedly stopped production of the Galaxy Note 7 smartphone amid claims that replacement devices still have critical battery issues.
Reuters and Yonhap cited unnamed officials claiming Samsung had temporarily halted its Galaxy Note 7 production lines.
The move came as two the AT&T and T-Mobile networks stopped replacing or selling the Note 7.
On October 3, Samsung said it would also stagger shipments of the Note 7 to conduct in-depth inspections.
The South Korean tech giant issued a recall of the Galaxy Note 7 in September and assured customers last month that the fixed devices were safe.
However, there have now been several reports of replacement phones starting to emit smoke.
Photo Samsung
It comes after the AT&T and T-Mobile networks in the US said they would no longer replace the devices, while the latter said it would halt all sales of the phone.
“While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note 7 and exchanges for replacement Note 7 devices,” T-Mobile said on its website.
Meanwhile, AT&T said: “We’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents.”
It advised customers to exchange them for other devices.
Samsung said in a statement last month that the issue of overheating was caused by a “rare” manufacturing error that resulted in the battery’s “anode-to-cathode [negative and positive electrodes]” coming into contact.
But last week, a domestic flight in the US was evacuated after a replacement Note 7 started emitting smoke in the cabin. And a man in Kentucky reportedly woke up to a bedroom full of smoke from a replaced Note 7.
In an update on October 9, Samsung said it understood the concerns of carriers and consumers about the newly released replacement Note 7 devices.
“We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible,” Samsung said.
“If we conclude a product safety issue exists, we will work with the CPSC (US Consumer Product Safety Commission) to take immediate steps to address the situation.”
Samsung’s shares fell 1.5% in Asian trade.