Large businesses have typically shied away from using virtual telephone systems preferring instead to use traditional in-house PBX systems. The reasons for this are varied but virtual systems just did not provide the tremendous advantages to them as large companies as it did small and medium businesses. Large businesses would already have feature rich systems that could manage call queuing and many of the specialized features required to support contact centers and large salerooms. However, lately there has been a shift towards virtualization due to rising confidence in the internet and the cloud service provider’s capabilities. Similarly, advances in technology have seen vast improvements in internet bandwidth via xDSL and this has circumvented the problem with call quality and capacity. Both of were major concerns for large companies, as dropped call, distorted voice and failure to establish a call did little to enhance the company’s reputation in the eye of their customers.
However, with these improvements in the core technologies performance and confidence has risen and we are now seeing large company’s looking at virtual telephone systems. So what are the direct benefits that they can now get out of a virtual system?
To conclude, it is now advantageous for large companies to consider virtual telephone services. Whereas before the technology and services were not mature. Now improvements have removed some of the disadvantageous and they deliver real benefits in price and operational savings.
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